SimbaPay launches remittances chatbot in collaboration with Interswitch

26 Mar 2018
Financial Nigeria

Summary


SimbaPay platform senders can now send money with just an SMS. All they require is the recipient’s phone number.

Group Managing Director/CEO, Interswitch, Mitchell Elegbe

SimbaPay, a London-based digital money transfer provider, today announced the launch of an artificial intelligence-powered chatbot service in partnership with Interswitch -- an Africa-focused integrated electronic payments and commerce company based in Lagos.

The service now makes international remittances possible with only an SMS, according to the statement released by SimbaPay. The SimbaPay chatbot will also enable 24/7 instant customer service for its customers across Africa and Europe.

“We’re thrilled at the prospect of the chatbot service resolving most customer enquiries instantly at any time of day or night” said Daniel Howard, CTO for SimbaPay. “Another major objective we achieved with the chatbot service is that it also works without internet. This means customers with a mobile phone, even a basic phone without internet access, can access the SimbaPay chatbot using SMS.”

Together with Interswitch, SimbaPay’s B2B division offers its instant remittance technology to banks and telcos who want to provide their customers with a modern digital remittance service.

SimbaPay platform senders can now send money with just an SMS. All they require is the recipient’s phone number and the chatbot will automatically obtain the recipient bank account or mobile money details.

With this launch, recipients of money transfers from SimbaPay now also have the flexibility of choosing whether to get their cash delivered to their Mobile Money wallet (e.g. M-Pesa, MTN Money, Airtel Money) or their bank account.

Speaking on the Interswitch partnership with SimbaPay, Paul Mwaura Ndichu, CEO Interswitch East Africa (K) said, “Interswitch is proud to be associated with a company as innovative as SimbaPay which is continually looking to improve and expand its product offering. We will continue to collaborate in development of products and services that contribute to expansion of the fintech space.”

In 2016, SimbaPay was selected as one of 10 companies to join the first ever Barclays Accelerator powered by Techstars in Africa. The app continues to disrupt the cross-border remittance industry with its focus on financial inclusion, extreme speed and convenience.


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