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The Nigerian Stock Exchange (NSE) has launched an artificial intelligence (AI)-powered chatbot, called X-Bot, that responds directly and automatically to enquiries through Facebook Messenger. X-Bot is designed to provide market participants convenient, faster and real-time access to data and information from the NSE.

“With X-Bot, investors in our market can access on-demand market information, news and events on the activities of the Exchange and the various products and instruments that are listed and traded on it,” said Oscar Onyema, CEO of the NSE.

The Head of Regulatory Technology at the NSE, John Adelana, said, “Customer experience is a key priority for NSE and we are deeply committed to constantly improving it. With the launch of X-Bot, NSE becomes the first African securities exchange to launch a customer interactive machine learning chatbot which contributes to facilitating and accelerating the process of providing information to market participants.”

X-Bot can be accessed via https://m.me/nsechatbot.

Earlier in December, the NSE had announced that it will continue to leverage Nasdaq’s matching engine technology for its equities and fixed income markets for an additional five years. It will also continue to use Nasdaq’s SMARTS Market Surveillance technology to monitor its market for manipulation, including spoofing and layering.