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Paystack, one of Africa’s leading payments technology companies, today announced the launch of its new dashboard, rebuilt from the ground up for the first time in a decade. The redesigned product introduces an AI-native Command Centre that enables businesses to ask questions in plain language and receive answers grounded in their own Paystack data.

The launch marks a major step forward in how businesses interact with Paystack. For nearly a decade, the Paystack Dashboard has been the central hub for monitoring transactions, managing settlements, reviewing disputes, and handling day-to-day payment operations for thousands of merchants. As Paystack expanded its products and workflows, the Dashboard became more powerful, but also more complex.

Built on Pax, Paystack’s internal design system, the redesigned dashboard features an AI-native Command Centre, a simpler product architecture, full mobile parity, stronger analytics, and clearer navigation.

“Businesses don't come to their dashboard because they want to click through pages. They come because they have questions," said Dara Assim-Ita, Senior Product Designer at Paystack, who led the rebuild. "Over the last decade, we have seen firsthand how much time merchants lose navigating tools that were built to display data rather than deliver answers. With this rebuild, we have changed that. Merchants can now simply ask 'What happened with this transaction?' or 'Why is revenue down this week?' and get a direct answer. 

“The goal is to make the Dashboard feel less like a static reporting tool and more like an intelligent command centre – one that helps  merchants understand what's happening, find what they need faster, and make better decisions."

According to a statement shared with Financial Nigeria, Paystack said it built a new service called Project Canvas API, which handles conversations, connects to model providers, and interfaces with existing Paystack systems to support the experience.

“We are at a point where artificial intelligence is rapidly becoming integral to how businesses operate, and Paystack is committed to being on that curve for our merchants. The most powerful application of AI disappears into the work people are already trying to do, and that was the design principle behind this.”

Paystack operates in five markets: Nigeria, Ghana, South Africa, Kenya, and Côte d’Ivoire.